Question 1

Will my customers know they're talking to an AI?

Accepted Answer

It answers in your company's name with a natural voice and handles interruptions like a real receptionist. If someone asks directly, it's honest about being an AI. Most callers just want their problem handled, and it handles it.

Question 2

What exactly does it say to my customers?

Accepted Answer

We write the script together during setup: your greeting, services, service area, what counts as an emergency, and what it should book versus pass to you. Nothing goes live until you approve it.

Question 3

What happens with an emergency call at 2 AM?

Accepted Answer

You decide what counts as an emergency, like no heat in winter or an active leak. Those calls are texted to you right away with the caller's name, address, and problem. If someone reports a gas smell, it tells them to get out and call Puget Sound Energy or 911 first.

Question 4

Do I need a new phone number?

Accepted Answer

No. You keep your number. Calls you don't pick up forward to VoicePilot, and I set that up with you. Customers never see a different number.

Question 5

How does it know my schedule?

Accepted Answer

It connects to your calendar, or books into morning and afternoon windows you set. No calendar? It takes the request and texts you to confirm.

Question 6

Where do the leads go?

Accepted Answer

Every call and text lands in one inbox on your phone with a summary: name, number, address, problem, and what was booked. You can text customers back from the same app.

Question 7

What if it gets something wrong?

Accepted Answer

You get a summary and transcript of every call, so nothing's hidden. If something's off, tell me and I'll fix the script, usually the same day.

Question 8

How is this different from an answering service?

Accepted Answer

Most answering services bill by the minute, read a generic script, and take a message. VoicePilot picks up instantly, knows your business, books the job, and costs one flat monthly price.

Question 9

What does setup cost, and is there a contract?

Accepted Answer

Setup is a one-time fee: $99 for Text-Back, $199 for AI Receptionist, or $499 for the Complete Package, which includes building your website. It covers building your script, testing everything, and setting up your call forwarding with you. After that it's month-to-month, and you can cancel anytime.

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